1. Definitions
- Buyer / You: Any person or business purchasing products from us.
- Seller / We / Us: AFM Divan Beds.
- Products: Items offered for sale on the Website.
- Contract: The agreement formed between you and us when we accept your order.
- Made-to-order / Bespoke: Products made to special requirements (e.g., non-standard sizes, customised specifications).
2. Ordering & Contract Formation
When you place an order, you are making an offer to buy Products from us. A Contract is formed only when we confirm acceptance of your order (for example, by sending an order confirmation email or dispatching the Products).If we are unable to accept your order (for example, due to stock availability, pricing errors, or delivery limitations), we will notify you and refund any amount you paid for that order.We reserve the right to correct errors on the Website (including pricing, descriptions, and availability) at any time.3. Product Information
We aim to display Product descriptions, photographs, and specifications accurately. However, images are for illustration only and may not reflect minor variations in colour, texture, or finish due to lighting and screen settings.Accessories shown in Product images (such as lamps, bedding, cushions, décor items) are not included unless we clearly state otherwise.We may update or improve Product specifications from time to time. Any changes will not reduce overall quality or the intended function of the Product.4. Pricing & Payment
Prices are shown in GBP and include VAT where applicable, unless stated otherwise. Delivery charges (if applicable) will be displayed during checkout.Full payment must be received before delivery. If a pricing mistake is discovered after you place an order, we may cancel the order and refund any payment you made, or we may contact you with the correct price so you can decide whether to continue.If our costs change significantly (for example, raw materials, shipping, labour, taxes, or exchange rates) and this affects your order, we may contact you in writing. If you do not agree with the revised price, you may cancel and receive a full refund of any amount you have paid for that order.5. Klarna (If Available)
If Klarna payment options are available at checkout, we may share limited personal information (such as contact details and order information) with Klarna so that they can assess eligibility and offer payment methods. Klarna processes your data in accordance with their privacy policy.6. Warranty & Product Issues
Unless stated otherwise on the Product page, our Products are covered by a warranty for manufacturing defects. This warranty does not cover normal wear and tear, accidental damage, misuse, neglect, or failure to follow care and assembly instructions.If you believe your Product has a fault, please contact us as soon as reasonably possible with details and supporting photos. We may request additional information, arrange an inspection, or (where appropriate) independent assessment.Where a genuine manufacturing fault is confirmed, we will, at our discretion, repair, replace, or offer an appropriate remedy in line with your statutory rights.7. Delivery
Delivery dates and times are estimates and may change due to stock, route planning, traffic, weather, or other operational factors. We will contact you with delivery updates where needed.It is your responsibility to ensure that the Products can be delivered to the intended location. Please check access routes (doors, hallways, staircases, lifts) before placing an order.If delivery cannot be completed because no one is available, access is blocked, or the Products do not fit, additional charges may apply (including redelivery or failed delivery fees). Any delivery charges paid at checkout are non-refundable.Some courier deliveries may be “doorstep delivery” (front door / lobby). Where room-of-choice delivery or assembly is offered, this will be shown during checkout or in your order confirmation.8. Checking Your Goods (Damages & Missing Items)
Please inspect packaging on arrival. If there is visible damage, sign as “Damaged” (or “Unchecked” if you were unable to check) and contact us promptly.If you discover damage after unpacking, you must notify us within 48 hours of delivery with clear photos. Reports made after 48 hours may affect eligibility for a remedy.9. Risk & Ownership
Risk of loss or damage passes to you once the Products are delivered to the delivery address you provided. Ownership of the Products passes to you only after we receive full payment in cleared funds.10. Cancellations, Returns & Refunds
Our returns and refunds process is explained in our Refund Policy. In summary:- We offer a 60-night trial for eligible Products, starting from the delivery date.
- Made-to-order / bespoke Products are non-returnable and non-refundable, except where faulty or incorrect.
- A £75 collection fee may apply for eligible returns and will be deducted from your refund.
- Returned items must be in reasonable condition. Deductions may apply where Products are returned damaged, stained, torn, or in an unreasonable condition.