Return Policy – 14 Days
At AFM Divan Beds, we want you to be completely satisfied with your purchase. We understand that sometimes circumstances change. This policy explains how returns, refunds, cancellations, and exchanges work when you purchase from our website.
Custom & Made-to-Order Items
Products that are custom-made or manufactured to specific customer requirements cannot be returned. These include non-standard bed sizes, bespoke headboards, or any customised products.
Custom or made-to-order items are non-refundable under any circumstances and are excluded from the standard return window.
Return Fees
A collection fee applies to all eligible returns. Delivery charges paid at the time of purchase are non-refundable.
Example: If your order value is £500 and the collection fee is £75, your refund will be £425 — provided the item is returned in acceptable condition.
Condition of Returned Items
All returned items must be in reasonable condition. If a returned product is found to be damaged, stained, torn, or shows structural damage, we reserve the right to deduct up to 75% of the total product value from the refund amount to cover the cost of damages.
Return Address
If you are arranging your own return, please send the item to the following address:
AFM Divan Beds – Returns Department
United Kingdom
Damaged Items on Delivery
We take every precaution to ensure your order arrives in perfect condition. Please inspect your item carefully upon delivery and sign to confirm it has arrived without visible damage.
If you notice any damage after unpacking, please contact us within 48 hours of delivery. Issues reported after this period may not qualify for a refund or exchange.
Order Cancellations
You may cancel your order for a full refund up to 2 working days before the scheduled delivery date, before 1:00 PM.
If a cancellation request is made after this cut-off time, a £75 cancellation fee will apply and delivery charges will not be refunded.
Change of Mind Returns
If you change your mind after receiving your order, you may still request a return within the 14-day return window.
- A £75 collection fee will apply for change-of-mind returns.
- If you choose to exchange a product (e.g. a different size or colour), the same fee will apply for both collection and redelivery.
Delivery & Access Requirements
Please ensure someone is available at the delivery address on the agreed date. Missed deliveries may result in additional redelivery charges.
Customers are responsible for ensuring that purchased items can fit through entrances, staircases, and into the intended room before placing an order.
Refund Processing
Once we receive the returned item and confirm it is in acceptable condition, we will process your refund using the same payment method used at the time of purchase.
Please allow up to 5 working days for the refund to appear in your account after it has been processed.
Need Help?
If you have any questions about our returns or refund process, please do not hesitate to get in touch with our support team.
AFM Divan Beds
Email: contact@afmdivanbeds.co.uk
Phone: +44 7735 821841
Website: afmdivanbeds.co.uk