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Home / Delivery Information

Delivery Information

Please read this Delivery Information carefully before placing an order with AFM Divan Beds. If you have special access instructions (e.g., gate codes, parking notes, or delivery restrictions), add them in the Order Notes / Comments box at checkout.Delivery times start from the day your payment is successfully processed and your order status updates to Processed. You will receive an email update (please also check your Junk/Spam folder).

Delivery Partners & Split Deliveries

We use suitable carrier services depending on the product type, size and weight. If you order multiple items (for example, a bed frame and a mattress), they may be handled by different carriers and can arrive on separate dates. We will keep you informed as your delivery progresses.

Delivery Days & Times

Deliveries typically take place between 6:00 AM and 8:00 PM, 7 days a week. We cannot guarantee specific delivery days or time slots. Some couriers may provide an estimated arrival window, but this remains an estimate.If the proposed delivery date is not convenient, please reply as soon as possible (preferably the same day) so we can try to arrange an alternative. Delivery routes can change based on courier capacity and regional delivery volumes, so future-date guarantees may not always be possible.In many cases, you will receive delivery notification at least one day in advance; however, occasionally this may be provided the evening before. Please be prepared for short-notice updates.

Weekend Delivery

Weekend delivery may be available for selected products and postcodes. A surcharge may apply in some cases. If you need weekend delivery, contact us after placing your order to confirm availability.Email: contact@afmdivanbeds.co.uk Phone: +447735821841

Extended Delivery Areas & Possible Surcharges

Delivery to certain postcode areas can take longer (approximately 2 to 20+ working days) and may include an additional delivery surcharge at checkout:
  • AB, BA, BH, CA, DD, DG, DT, EX, FK, HR, IP, KA, KY, LA, LD, LL, NR, PH, SA, TA, TD, TQ, TR
Some regions (including parts of Scotland) may take longer than the estimates shown on product pages. If you are unsure, contact us before ordering.

Where We Deliver To

We deliver to addresses within the United Kingdom mainland where courier coverage is available. We do not currently deliver to Northern Ireland or to off-shore locations (for example, the Channel Islands, Isle of Man, Isle of Wight, etc.).If you require delivery outside our coverage, you may arrange delivery to a UK mainland address and organise onward shipping at your own cost and risk. Please contact us for product size/weight details if needed.

Delivery Service Level

Standard courier deliveries are typically made to the communal entrance of the property. For flats or apartments, this means the shared ground-floor entrance/lobby. Couriers are not insured to enter private premises, so bringing items inside your home is your responsibility.Please ensure the delivery path is clear and safe (driveway, porch, corridors, staircases). If access is blocked or unsafe, the courier may refuse delivery.Delivery drivers do not carry product paperwork. Please refer to your Order Confirmation email and your account Order History (if you created an account) for order details.

Do Not Dispose of Your Old Bed Too Early

We strongly recommend you do not dispose of your existing bed or mattress until your new order has arrived and you are fully satisfied. Delivery delays can occasionally occur and we do not want you to be left without a bed.

Express / Next Working Day Dispatch

If an “Express” or “Next Working Day Dispatch” option is shown at checkout, the order is typically dispatched on the following working day after payment and processing are completed. Delivery after dispatch is usually within 1 working day, but may take 2–3 working days in some cases depending on the courier network and postcode area.We will provide tracking details where available.

Missed / Failed Deliveries

If you miss a delivery attempt or nobody is available to receive the delivery, the courier may return the item or reschedule. Additional redelivery or failed delivery charges may apply. If you know you will not be available, please arrange for a friend or family member to accept delivery on your behalf.If your order does not arrive on the notified delivery date, please contact us as soon as possible (ideally within 24 hours) so we can investigate with the courier.Email: contact@afmdivanbeds.co.uk Phone: +447735821841

Checking Your Order & Reporting Issues

To minimise delays, please open and check your order as soon as possible. If there is visible packaging damage at delivery, note it with the courier where possible (for example “Damaged” or “Unchecked”).If you discover any damage, missing parts, or an issue after unpacking, you must notify us within 48 hours of delivery. Please email us with clear photos and a brief description of the issue, including which item/part is affected.Investigations with couriers and suppliers typically take 2–5 working days. Where applicable, exchanges/replacements may follow the same courier service level used for the original delivery.

Split Delivery (Multiple Deliveries)

In busy periods or when an order contains bulky items, deliveries may be split into two or more drop-offs. This can happen if the full consignment does not fit onto one vehicle or different items are handled by different courier networks. Split deliveries may occur with limited notice.If a split delivery is likely to cause serious issues for you, please contact us before placing your order so we can advise on the best option available.

Returns & Delivery-Related Charges

Returns, exchanges and refunds are covered in our Refund Policy and Terms & Conditions. Where a return is requested after dispatch, delivery/collection charges may apply depending on the situation.

Contact

If you have questions about delivery, estimated timelines, or postcode eligibility, please contact us:AFM Divan Beds Email: contact@afmdivanbeds.co.uk Phone: +447735821841 Website: https://afmdivanbeds.co.uk
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